Company: Integrate One LLC
Effective Date: October 9, 2026

1. Overview

This Refund, Cancellation & Digital Services Policy (“Policy”) applies to digital products and services offered by Integrate One LLC (“Integrate One,” “Company,” “we,” “us,” or “our”) through our website and other authorized sales channels.

Our services may include website development, AI integration, software implementation, workflow automation, API integration, technical consulting, digital deliverables, maintenance, support, and related technology services.

We aim to provide fair, transparent, and consistent procedures for refund requests and cancellations. All requests are evaluated under this Policy, the applicable project proposal or service agreement, and applicable law.

This Policy applies to customers in the United States and internationally, subject to mandatory consumer protection laws applicable to each transaction.

2. Thirty-Day Refund Request Window

Customers may submit a refund request within 30 calendar days after the applicable purchase date, unless a different period is stated in the applicable agreement or a longer period is required by law.

The 30-day period is a request window, not an unconditional money-back guarantee. Submitting a request within this period does not automatically entitle a customer to a full refund.

Refund eligibility depends on the type of service purchased, the work performed, the deliverables provided, the payment terms, and applicable law.

For ongoing subscriptions or recurring services, the purchase date and applicable service period will be assessed in relation to the particular charge or renewal being disputed.

Nothing in this section limits any mandatory refund rights, statutory cancellation periods, warranty remedies, or other consumer rights that apply independently of this Policy.

3. Eligibility for Refunds

We review refund requests individually and consider relevant circumstances, including:

• Whether work has started or been completed.
• Whether the purchased service or digital deliverable has been provided.
• Whether the service materially conforms to the agreed project scope or description.
• Whether the customer has paid for services that remain unperformed.
• Whether third-party costs or other authorized expenses have been incurred.
• Whether the Company has materially failed to perform its contractual obligations.
• Whether a refund or other remedy is required by applicable law.

Depending on the circumstances, an approved resolution may include a full refund, partial refund, correction of an issue, additional work, service credit where legally permitted, or another mutually agreed solution.

We will not use this Policy to deny a refund or remedy that is legally required.

4. Cancellation Before Work Begins

A customer may request cancellation before work begins by contacting Integrate One LLC using the contact details published on our website or included in the applicable agreement.

We will review the request and determine whether the order can be cancelled and what refund, if any, is due.

Where no services have been performed and no permitted, non-recoverable costs have been incurred, we will generally refund the amount paid for the cancelled services, subject to the applicable agreement and law.

If authorized third-party expenses or other costs have already been incurred, we may account for those costs only to the extent permitted by the applicable agreement and law.

Cancellation is effective when confirmed by us or as otherwise required by law or the applicable agreement.

5. Cancellation After Work Begins

Customers may request cancellation after work has started. Because our services may involve customized development, research, configuration, testing, and technical implementation, the refund amount will be assessed based on the circumstances of the project.

We may consider:

• The proportion of the project completed.
• Milestones achieved and deliverables supplied.
• Authorized work performed up to the effective cancellation date.
• Authorized third-party expenses that cannot reasonably be recovered.
• Any remaining unperformed services and amounts paid for those services.
• The terms of the signed proposal, statement of work, or service agreement.

We may retain payment attributable to properly performed services and permitted expenses. Any refundable balance will be calculated in accordance with the applicable agreement and law.

We will not automatically forfeit all payments solely because a customer cancels, and we will not impose an unenforceable cancellation penalty.

6. Website Development and AI Integration Projects

For custom website development, AI integration, software implementation, and automation projects, the applicable proposal or statement of work should specify the project scope, estimated timeline, milestones, fees, deliverables, and payment schedule.

If a customer requests cancellation during a project, we will assess the work completed through the effective cancellation date.

Examples of work that may be considered include:

• Discovery, consultation, and requirements gathering.
• Technical planning and system architecture.
• Website design and development.
• AI configuration and integration.
• API and third-party system connections.
• Automation development and testing.
• Debugging, revisions, and deployment preparation.
• Documentation and project handover.

The value of completed work will be determined using the agreed milestone prices, hourly rates, or other pricing method in the applicable agreement.

Any amount paid for unperformed services will be evaluated for refund under the agreement and applicable law.

7. Digital Products and Deliverables

Our digital offerings may include source code, website files, software configurations, AI workflows, documentation, templates, digital downloads, or other electronic materials.

Refund eligibility for these items depends on the terms disclosed before purchase, whether delivery or access has occurred, the nature of the digital product, and applicable law.

Where a digital deliverable is defective, materially misrepresented, or not provided as agreed, customers may contact us for an appropriate resolution.

Where permitted by law, refunds may be limited for digital products that have been fully delivered and supplied in accordance with the applicable description and agreement. Any legally required cancellation or refund rights remain unaffected.

8. Deposits and Advance Payments

Projects may require an advance payment or deposit before work begins.

The amount and purpose of any deposit will be stated in the applicable proposal, invoice, or agreement.

Deposits may cover initial project work, planning, resource allocation, or other agreed services. Their treatment upon cancellation will depend on the services performed, the applicable contract, and relevant legal requirements.

A deposit will not automatically be treated as non-refundable merely because it is described as a deposit. Any retained amount must be contractually and legally supportable.

9. Milestone Payments

For milestone-based projects, each milestone and its corresponding payment should be identified in the applicable statement of work or proposal.

Examples include discovery, design, development, integration, testing, and deployment.

Payments attributable to completed milestones will generally be treated according to the agreed payment schedule, subject to the applicable acceptance criteria, any unresolved contractual performance issues, and applicable law.

If a project is cancelled before a milestone is completed, we will determine the amount due and any refund based on the agreement, work performed, and applicable law.

10. Subscription and Recurring Services

Some services may be billed monthly, annually, or on another recurring basis. These may include maintenance, support, hosting management, AI monitoring, software access, or ongoing integration services.

Before a customer commits to a recurring service, we will disclose the applicable price, billing frequency, renewal terms, and cancellation method as required by law.

Customers may cancel a subscription using the cancellation method provided at checkout, in the customer’s account, or in the applicable agreement.

Unless otherwise required by law or provided in the applicable agreement:

• Cancellation will stop future renewals when the cancellation becomes effective.
• Fees for services already provided are generally not refundable.
• Prepaid fees for future service periods will be evaluated under the applicable agreement and law.
• Third-party subscriptions purchased directly from other providers must be cancelled with those providers.

We will comply with applicable automatic-renewal, recurring-payment, and subscription-cancellation requirements.

11. Third-Party Providers

Our services may rely on third-party platforms, including AI providers, cloud hosting services, software vendors, APIs, plugins, and other technology providers.

Third-party fees may be subject to separate payment, cancellation, and refund terms.

Where authorized and permitted by law, we may account for non-recoverable third-party expenses incurred specifically for a customer’s project.

We cannot guarantee a refund from an independent third-party provider. However, third-party terms do not eliminate any refund or other obligation that Integrate One LLC independently owes under its agreement or applicable law.

12. Service Issues and Corrections

If a customer believes that a service or deliverable does not conform to the agreed scope, specifications, or description, the customer should contact us in writing and explain the issue.

We will review the matter and, where appropriate, may offer troubleshooting, correction, re-performance, a partial refund, or another suitable remedy.

Any contractual warranty, correction period, or revision allowance will be governed by the applicable agreement and mandatory legal requirements.

Nothing in this section excludes remedies for material breach, misrepresentation, or other conduct for which a remedy is required by law.

13. How to Submit a Refund or Cancellation Request

To request a refund or cancellation, contact Integrate One LLC using the support information listed at the end of this Policy.

Please provide:

• Your name and contact information.
• Your order, invoice, or project reference.
• The service or digital product purchased.
• The date of purchase or relevant billing period.
• A description of your request and the reason for it.
• Relevant supporting information, where available.

We may request reasonable additional information to evaluate the request.

We aim to respond within five business days. This is a service target, not an extension of any mandatory statutory deadline.

We will communicate our decision and, where applicable, explain the basis for any refund calculation.

14. Refund Processing

Approved refunds will generally be issued to the original payment method unless another method is agreed upon or required by law.

We aim to initiate approved refunds within 10 business days after approval. This is an administrative target and does not override any shorter period required by applicable law.

The time required for funds to appear in the customer’s account may depend on the payment provider, bank, or card issuer.

15. Chargebacks and Payment Disputes

Customers who believe a charge is incorrect or that services were not provided as agreed may contact us to seek resolution.

Nothing in this Policy prevents a customer from exercising rights available through their payment provider or under applicable law.

We may provide relevant invoices, agreements, delivery records, and communications when responding to a legitimate payment dispute.

16. U.S. and California Legal Compliance

Integrate One LLC intends to comply with applicable federal and state laws, including relevant California consumer protection, contract, and automatic-renewal requirements.

The rights available to a customer may depend on whether the customer is purchasing for personal or business use, the type of service, the location of the customer, and the circumstances of the transaction.

No provision of this Policy is intended to waive a non-waivable statutory right or to exclude a remedy where such exclusion is prohibited by law.

17. International Customers

We accept customers from multiple countries and regions. International customers may have mandatory consumer rights under the laws applicable to their transactions, including rules governing digital content, digital services, withdrawal periods, conformity, and refunds.

Where mandatory local law grants rights that are more protective than this Policy, those rights will apply to the extent legally required.

Customers are responsible for providing accurate billing and contact information and for reviewing the service terms presented at checkout.

18. Changes to This Policy

We may update this Policy to reflect changes in our services, business practices, or legal requirements.

The current version will be published on our website with its effective date. Changes will apply prospectively to the extent required by law and will not unlawfully alter existing contractual rights.

19. Contact Information

For refund, cancellation, or service-related inquiries, please contact:

Integrate One LLC

Email: info@integrateoneus.com

Business Address: 3090 Channel Dr, Ventura, CA 93003

Website: www.integrateoneus.com

Please include your project or invoice reference in your message.

By purchasing our services, customers acknowledge that this Policy applies together with the applicable proposal, invoice, statement of work, or service agreement, subject to applicable law.